Thank you for choosing Sparrow products. We're thrilled to have you as part of our community.

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At Sparrow, we strive to deliver top-notch products and exceptional service. However, we understand that sometimes things might not go perfectly.

If for any reason you are not completely satisfied, we sincerely apologize. Your feedback is incredibly valuable, as it helps us identify areas for improvement and ensure we meet your needs.

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Please don't hesitate to share your thoughts! We're here to listen and work towards a solution that makes you happy. You can reach us easily through our website's contact form or by replying to this email.

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We appreciate your understanding and look forward to serving you better in the future.

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Need Service?

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Streamlined RMA / Refund Process:

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1. Submit a Service Request Form:

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• Choose RMA (return) or Refund.

• This option is available only within 30 days of your purchase date.

• Include order products & purchase code.

• Add photos (optional).

• State your preferred resolution.

2. Obtaining Your Service Code:

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• Once you submit the completed form, our system will send a service code to your registered email address.

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3. Using Your Service Code:

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• Include the service code in all future communication regarding your RMA or refund request. This code helps us process your request efficiently.

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Silver & Gold Sparrow Members:

RMA:

Standard Sparrow family return policy applies.

Refund:

Full refund to the original payment method minus any restocking fee (may be waived for some specific promotion items).

Redemption:

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Show your love for the planet (and your wallet!) by opting for a redemption point instead of a refund. You'll get 10% extra points and a sweet discount on your next Sparrow redemption store shopping! Double discount benefits are only available to our valued Sparrow members.

Thank you for being a valued Sparrow customer. We are here to ensure you have the best possible experience with our products and services.

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